A fix has been implemented and we are monitoring the results.
Posted Oct 20, 2026 - 12:10 AEDT
Update
Hi all - the patch has successfully been applied and the site is available.
Actions; Vellox to reset everyone’s passwords as an additional security measure following the incident, so users will receive a password reset email, similar to when we cut over to the platform.
Stu will follow up with the PIR once we have discussed further with Vellox.
Posted Oct 20, 2026 - 11:58 AEDT
Update
Update: The vendor has applied the patch and is being applied to our site now so should be back online shortly.
Posted Oct 20, 2026 - 10:40 AEDT
Investigating
Hi Everyone,
We are currently experiencing an unexpected service outage affecting the AirMaestro application/web.
Users may experience being unable to completely log into the portal or connect. The team are actively investigating the root cause and confirming details with the vendor.
We sincerely apologise for the disruption and we will send an update once the service is restored.
Thanks for your understanding.
Posted Oct 20, 2026 - 10:18 AEDT
This incident affected: Core Business Apps (Air Maestro).